Allo Communications will be improving its notification system as it begins work in new neighborhoods this spring and summer.
In addition to the door hangers it has been using, the company will send out mail notifications, announce new areas on social media and work with neighborhood and homeowner associations, David Young, the city's fiber right-of-way manager, said in a report to the Lincoln City Council last week.
The city has received some complaints about the mess Allo subcontractors left during the winter when they could no longer do dirt work and about placement of boxes, Young said.
But the biggest issue has been communication, he told the council at a meeting.
“They have recognized that the major shortcoming has been communication and are working to correct it,” Young said.
Allo will begin rolling out its new communication strategies in March, said CEO Brad Moline.
Within a few weeks, about 26,000 Lincoln homes should be within the Allo conduit system. During the work, the city had reports of two major water mains damaged because of Allo construction, 10 smaller water service lines to homes or businesses, three sewer mains and nine sewer service lines.
That’s an average of fewer than two hits for every 1,000 homes passed -- not perfect, but a good record, Young said.
The company is 120 days out from having conduit in all of southeast Lincoln, he said.
City Councilman Jon Camp said he heard concerns about the aesthetics and placement of some boxes. People “don’t want to look out their picture window and see it,” he said. Often, it's just a matter of moving the box 10 or 15 feet, he said.
Councilman Roy Christensen, who now has Allo service at his home, said he had an issue with some of the construction but didn’t complain about it.
“They parked two track vehicles on my front yard, but in the easement. It would have been nice if they had told me beforehand they were going to do that.
"I would have appreciated being told they were going to have big equipment in my yard," he said.
Allo Communications contractors work in neighborhoods from six to 12 weeks, putting in the conduit pipe, pulling their fiber through, then connecting the fiber to homes that want service, Young said.