|Thursday, October 18th, 2018|
Dear %%$first%% %%$last%%,
The credit card we have on file for your monthly automatic payment plan has declined. Please contact us by doing one of the following:
- Call customer service toll free at 1-877-760-6006.
If you want to bypass the automated system you can do the following:
- Say “something else” when prompted
- Say “speak to a customer service rep” when prompted
- Say ‘no’ when asked if you’d like to hear the options again
- Go to journalstar.com/subscriberservices.
- Click on ‘Pay your subscription bill’
- Click on ‘Manage Your Subscription’
- Log in
- Click on ‘Update Your Credit Card Information’.
Please update your credit card information to make sure you don’t have any interruption in your service.
Lincoln Journal Star Customer Service
Please don't reply directly to this automatically-generated e-mail message. If you have questions regarding payment, your newspaper subscription, or your account status, please contact our Customer Service team at 1-877-760-6006.