Time Warner Cable customers who lost phone service early Wednesday can now call 911, said Doug Ahlberg, Lancaster County Emergency Management director.
Ahlberg said the company has 23,000 local subscribers to its phone service, and it was working early Wednesday evening on a "rolling restoration" of 911 service. The company said earlier its 10-digit calling issues were fixed.
Ahlberg said 35 local ham radio operators were along major roads throughout the city and at major intersections to help people who might need emergency services.
Customers reported an outage about 11:30 a.m., said Time Warner Cable spokesperson Matt Derrick. Engineers restored some of land-line customers' ability to dial out and receive calls in the affected areas. The problem had earlier given callers either a fast busy signal or no dial tone.
Ahlberg said the problem was a national one. Emergency phone service was restored about 10:15 p.m., Derrick said.