Just a day after announcing a major upgrade in its internet service offerings in Lincoln, Charter Communications said Thursday it will close its local customer service center.
According to a company spokesman, the closure will affect 55 people, who can apply for other jobs in the company for which they are qualified.
Those who can't or don't want to find another job with Charter will receive severance benefits.
When Charter bought Time Warner Cable in 2015, it said it planned to bring customer service jobs to the U.S. from overseas and boost its workforce in the U.S. by 20,000 people.
However, the company is seeking to consolidate customer service jobs at larger centers, and it said the Lincoln operation was one of its smallest still in operation.
"An important part of Spectrum’s strategy for providing better customer service is larger call centers, where we can deliver information, training and technology to our representatives much more efficiently," the company said in an emailed statement. "At the same time, we know this is a difficult time for our employees in Lincoln affected by this decision. We are working directly with them to provide comprehensive severance benefits, including salary continuation, health insurance and outplacement services.”
When it was bought by Charter, Time Warner Cable had between 150 and 200 employees in Lincoln. It's unclear how many employees the company has in Lincoln now. Charter also employs field technicians, retail representatives and other support staff.
Its announcement of the Lincoln call center closure came one day after it announced a service upgrade that gives all of its customers in Lincoln and most of southeast Nebraska access to 1-gigabit internet service. The move was part of a rollout of the service across much of its territory.
Charter was the last major telecommunications company operating locally to offer the high-speed internet option.